Job Details
- Location: Burlington, ON
- Employer: McDonald’s
- Workplace Information: On-site
- Salary: $20.18 hourly, 40 hours per week
- Terms of Employment: Permanent, full-time
- Job Start Date: As soon as possible
- Vacancies: 1
Overview
- Languages: English
- Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years required
- Workplace Setting: On-site
This job requires the candidate to be physically present at the location. Remote work is not an option.
The Food Service Supervisor role is crucial to maintaining the daily operations of a food service establishment. As a supervisor, you will be responsible for managing staff, ensuring customer satisfaction, and overseeing the overall operation of the restaurant or food service outlet.
Key Responsibilities
As a Food Service Supervisor, your role involves overseeing various aspects of food preparation and service, while ensuring that the team functions efficiently. Your key responsibilities will include:
- Establishing methods to meet work schedules and ensuring that employees adhere to these schedules for smooth operation.
- Supervising and coordinating the activities of staff who prepare, portion, and serve food to maintain consistent service quality.
- Training staff in job duties, sanitation procedures, and safety regulations to maintain a clean and safe working environment.
- Hiring and onboarding new food service staff to maintain sufficient staffing levels.
- Addressing customer complaints or concerns promptly and professionally to ensure customer satisfaction.
- Maintaining accurate records of stock levels, repairs, sales, and wastage to optimize inventory management and reduce losses.
Tasks
As a Food Service Supervisor, you will be required to perform the following tasks:
- Establish work schedules and methods to meet daily operational goals.
- Supervise and coordinate staff activities related to food preparation and serving.
- Train and mentor employees on safety, sanitation, and food service procedures.
- Address and resolve customer complaints, ensuring a high standard of customer service.
- Maintain records of inventory, repairs, sales, and wastage for accurate reporting and management.
- Hire, onboard, and manage the performance of food service staff.
Qualifications
To be successful in the role of a Food Service Supervisor, the ideal candidate should have the following qualifications:
- Education:
A secondary (high) school graduation certificate is required for this position.
- Experience:
A minimum of 1 year to less than 2 years of relevant experience in the food service industry is necessary.
- Skills:
- Excellent leadership and management skills to guide a team effectively.
- Strong organizational abilities to maintain schedules and manage the flow of service.
- Excellent customer service skills to resolve complaints and address concerns.
- Problem-solving skills to handle issues that arise during operations.
- Time management skills to ensure tasks are completed on time.
- Communication skills to relay instructions and information clearly to staff.
- Attention to detail, especially when handling customer orders and maintaining records.
- Physical Requirements:
- Ability to stand for long periods and move around the work area.
- Capability to perform tasks that require lifting or moving stock items as needed.
- Physical stamina to keep up with the demands of a busy food service environment.
- Certifications:
- While specific certifications are not mandatory, food handling certifications or experience in safety protocols can be beneficial.
- First aid or health and safety certifications can also be advantageous.
Work Conditions and Physical Capabilities
The work environment in food service can be fast-paced and physically demanding. As a Food Service Supervisor, you must be prepared for:
- A fast-paced environment where quick decision-making and adaptability are essential.
- Handling multiple responsibilities at once, such as supervising staff, managing inventory, and ensuring customer satisfaction.
- Physically demanding tasks, such as standing for long periods, handling heavy items, or dealing with hot food and kitchen equipment.
- Repetitive tasks, especially during peak hours when the pace of food preparation and service is fast.
- Attention to detail to ensure that food safety and sanitation regulations are followed consistently.
- Long shifts, including evenings, weekends, and holidays, as many food service businesses operate outside standard business hours.
Additional Information
This position offers an opportunity to work in a dynamic environment where no two days are the same. The successful candidate will have the chance to enhance their leadership skills while working in a high-energy setting.
Personal Suitability
Successful candidates for the position of Food Service Supervisor should exhibit the following personal qualities:
- Client Focus: A strong focus on customer satisfaction, ensuring that every customer has a positive experience.
- Reliability: Consistent attendance and the ability to follow through on commitments.
- Team Player: Willingness to collaborate with colleagues and contribute to a positive team dynamic.
- Hardworking: Dedication to meeting the demands of a busy food service environment while maintaining high standards.
- Problem-Solving: Quick-thinking and resourceful in handling challenges that arise in a fast-paced setting.
- Leadership: Ability to motivate and lead a team to achieve goals and maintain a positive work atmosphere.
Who Can Apply to This Job?
Only apply to this job if:
- You are a Canadian citizen, a permanent resident, or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, please do not apply. The employer will only respond to applications from those who meet these criteria.
How to Apply
By email
mcburlmcdonaldshiring@gmail.com
By mail
2040 Appleby Line
Burlington, ON
L7L 6M6
Advertised Until
2024-11-06.
